700 Front Street San Diego, CA 92101 P: (949) 633-1951 F: (619) 255-3906 Join Us on Facebook
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At Your Service Animal

February 19, 2018

It is with regret that due to medical reasons, I will no longer be able to take new clients as of March 31, 2018.

Clients being served by At Your Service Animal prior to the end of March, will continue to be issued Re-Certification letters, if still eligible. For these clients, white glove service will be offered indefinitely.

In addition, those whose letters have already expired will be given an opportunity to renew at the $95.00 Re-Certification rate. This courtesy will be offered through the end of Spring, 2018. Otherwise, re-certification will be at the new client rate of $175.00. Once re-certified, ongoing service will also be offered indefinitely.

If clients wish additional documents from outside agencies be filled-out, those will be completed, if appropriate, at an additional cost. The fee will be determined on a per person basis, due to complexity and information required.

As always, please contact me if you have questions or concerns. It has been a pleasure and an honor serving you as well as your support animals.

Francesca Kelly

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  • Are you one of the many suffering anxiety, depression, distress, whose pets are their lifeline?
  • Is your pet more than just a companion to you, but a needed comfort and vital part of your well-being?

You are not alone. In fact, six out of every ten Americans own some sort of pet.1 For many, though, pets are much more than a furry, finned or feathered friend. For many Americans, they are the last defense against distress and discomfort. They are all that lies between them and the pain of an invisible, but intractable emotional disorder.2 Yet, pet ownership, to mediate their symptoms, for many can become another obstacle that must be hurtled. Are you one of them? At Your Service Animal can help with an Emotional Support Animal (ESA) or Psychiatric Service Animal qualification. If you think you qualify, contact Francesca Kelly for an appointment or support.

Contact Francesca Kelly by phone (949) 633-1951


Typical issues faced by animal owners:

  • Many apartment and condominium associations have either a “No Pets policy” or charge an expensive pet deposit.
  • Travel, too, adds to the burden of those suffering from invisible mental health conditions. Not only do many grappling with emotional distress experience a spike in stress and anxiety levels when negotiating flights, they are deprived of the comfort of their pet.
  • In addition, for airline travel, transporting your pet under the same conditions as your luggage is risky to the pet’s health and well-being. Cargo holds are cold, uncomfortable and possibly unsafe. Purchasing a separate seat on the airline may be just too expensive for many.
  • Paying premium fees for sub-par “Pet-Friendly” lodging after arriving at your destination adds to that burden.

At Your Service Animal can help with an Emotional Support Animal (ESA) and Psychiatric Service Animal certification. Contact us for support or an appointment.

You don’t have to be relegated to staying home or kenneling your pet. If you qualify, Francesca Kelly, a licensed psychotherapist of At Your Service Animal, will provide you the necessary airline documentation so your pet may fly in-cabin with you and without cost.

Renting housing is replete with problem, too. 70% of pet owners live in an apartment or condo in the United States, yet pet owners are placed in an agonizing position when searching for affordable housing.3 It doesn’t have to be that way. As the adage goes, “If you don’t know your rights, you don’t have any”. If you qualify, you have the legal right to be allowed to rent or live in a no-pet condominium, apartment or home with your ESA or Psychiatric Service Animal, even in the face of a “no-pets” policy. (A few exceptions exist). In addition, hotels that do take ESA pets, cannot charge a pet deposit. Psychiatric Service Animals may take their animals to any hotel without charge. These rights are guaranteed under the Fair Housing Act, Section 504 of the Rehabilitation Act of 1988. Documentation issued by a qualified licensed psychotherapist stating that you meet criteria for protected status protects your rights to housing and airline travel with your pet(s).

1 According to the National Alliance on Mental Illness (NAMI)“one out of four adults experience mental illness every year”. In fact, one out of seventeen suffer from a serious mental illness that seriously impacts their quality of life professionally, socially and personally.

2 According to the NAMI, “more than three-quarters of those with symptoms qualifying as a mental illness report an unsympathetic, uncaring response to their distress. Because those with physical challenges are visible to others, a double standard exists to those with a non-visible mental illness.”

3 According to the NAMI.